Terms of Service

These Terms of Service ("Terms") are an agreement between you and TOORX LTD, a company registered in England and Wales (company number 14077112) at 71-75 Shelton Street, London WC2H 9JQ, United Kingdom, trading as VoyaSIM ("VoyaSIM", "we", "us"). They apply when you use voyasim.io, the VoyaSIM app, our emails and our support (together, the "Services"), and when you buy from us.

By using the Services or placing an order you accept these Terms. If you do not agree, please do not use the Services.

We may update these Terms, for example when we add a feature or the law changes. The date at the top shows the latest version. The version in force when you place an order applies to that order. If a change materially affects you, we will say so on this page and, where we have your email address, by email.

VoyaSIM sells prepaid eSIM data plans for travel in more than 200 countries and regions. We do not run a mobile network of our own: the eSIM profiles are issued by our connectivity partner and your traffic is carried by licensed mobile network operators at your destination. The networks a plan uses are listed on its page before you buy.

The Services include:

• fixed-data plans (an amount of data for a number of days) and daily plans (a daily high-speed allowance for a number of days);
• delivery of the eSIM by QR code, by email and in My eSIMs;
• top-ups that add data and days to an eSIM that is still running, and optional automatic top-up;
• the VoyaSIM app, usage information and data alerts;
• Voyalty cashback and referral codes for account holders;
• support by email, answered by a person, usually within 24 hours. Support is provided in English.

Plans are data only: they do not include a phone number, calls or text messages unless the plan page says otherwise.

To buy from us you must:

• be at least 18 years old, or the age of majority where you live;
• be able to enter into a binding agreement;
• give us accurate information, including an email address you can read.

You need a phone, tablet or other device that supports eSIM and is not locked to a carrier (see section 5.3).

You can buy with an account or as a guest. Guest checkout asks only for an email address; the eSIM and the receipt are sent there. A guest order can be moved into an account later, but only from the browser that was used to buy it.

An account (signed in with Google, Apple or an email address and password) adds My eSIMs, order history, Voyalty cashback and a referral code. You are responsible for keeping your sign-in secure and for what happens under your account. Tell us at once if you think someone else has used it.

You can delete your account at any time in Account Settings. eSIMs already installed keep working until their plan ends. What deletion removes and what we keep is described in our Privacy Policy.

5.1 Your order

The plan page shows what you are buying: the countries covered, the data, the number of days, the networks and the price. Your order is accepted when the payment succeeds and the eSIM is issued. The QR code is shown after payment, sent by email and, for account holders, kept in My eSIMs. Each plan is one eSIM; it is for one device.

5.2 When a plan starts and ends

• A plan starts the first time the eSIM connects to a network at your destination. Buying or installing it does not start it.
• An eSIM that has not been used can usually be installed up to 180 days after purchase. After that, the plan may expire unused.
• Once started, the plan runs for the number of days on the plan page. Data that is left when it ends expires and can't be carried over.
• On daily plans, the high-speed allowance renews each day. After you use a day's allowance, the speed is reduced until the next day; the reduced speed is shown on the plan page.

5.3 Your device

Please check before you buy that your device supports eSIM and is not carrier-locked; the free compatibility check on our site takes a minute. An incompatible or locked device is not a reason for a refund. An installed eSIM can't be moved to another device, and a deleted one can't always be reinstalled, so do not delete an eSIM while you still need it.

5.4 Top-ups

Most plans can be topped up from My eSIMs while they are still running; the plan page says whether a plan can. A top-up adds data and days to the same eSIM and starts right away. An expired eSIM can't be topped up.

5.5 Automatic top-up

• Automatic top-up is off unless you switch it on, after a purchase or on the eSIM's page.
• When it is on, we buy the top-up you chose and add it to the eSIM when a fixed-data plan reaches 90% used or runs out, or when a daily plan reaches its last day.
• Each top-up is charged to the card you saved, at the top-up price at that moment, without you being present. You authorise these charges when you switch it on.
• We email you when automatic top-up is switched on and each time it adds a top-up. You can switch it off at any time on the eSIM's page; charges already made are not refunded (see section 8).
• We pause automatic top-up and tell you if a charge fails or the plan can no longer be topped up.

• Prices are set and charged in US dollars. You may choose to see prices in another currency; those amounts are estimates converted at daily reference rates, and checkout shows the amount charged in US dollars. Your bank converts the charge to your card's currency at its own rate and may add a fee.
• We accept the cards and wallets shown at checkout (for example Visa, Mastercard, American Express, Apple Pay and Google Pay). Payments are processed by our payment processor; we never see your full card number.
• When you pay by card, the card can be saved with our payment processor for faster checkout and, if you switch it on, automatic top-up. Deleting your account removes saved cards, and support can remove one on request.
• Prices can change at any time, but the price shown at checkout is the price you pay for that order.
• One coupon or referral code can be used per order. Codes can have conditions, such as an end date, a minimum order, one use per customer, or use only by the email address they were sent to.
• You confirm that you are allowed to use the payment method you provide.
• Purchases made in the VoyaSIM app may be billed by the App Store or Google Play under their terms.

Plans are for your own use while you travel. Personal hotspot and tethering are allowed on every plan; shared data counts against the plan.

You must not:

• resell or rent out plans or eSIMs, or use them in SIM boxes, routers serving other people, or other commercial equipment;
• use the Services for anything illegal, for spam, fraud or attacks on networks or systems;
• try to get around a plan's limits, our checkout rules or our referral and coupon rules.

Network operators may manage traffic to keep their networks working, and some countries limit how long a foreign phone may use local networks. If you break these rules we may suspend the eSIM or the account (see section 14).

• Refundable: a plan whose eSIM never connected at the destination, if you ask within 30 days of purchase. You get a full refund.
• Not refundable: plans that have connected, partly used data, expired plans, and top-ups (including automatic top-ups).
• Device not compatible or carrier-locked: not a reason for a refund. Please check before you buy.
• A problem on our side: if a technical problem we are responsible for stops a plan from working, we will fix it, replace the eSIM or refund it.

To ask, email support@voyasim.io from the address used at checkout, with the order number. Refunds go back to the original payment method; your bank decides how long it takes to show. Voyalty and referral cashback earned from a refunded order are taken back. Purchases billed by the App Store or Google Play are refunded by Apple or Google under their own policies.

This does not affect any rights you have by law (see section 15). More detail is on our refunds help page.

Voyalty is our cashback program. When you buy an eSIM or a top-up while signed in to a VoyaSIM account, a percentage of the amount you pay by card (currently 3%, after any coupon or discount) is added to your account balance once the eSIM or top-up is issued. Referral cashback described in your account is added to the same balance.

• Voyalty is earned on card payments (Apple Pay and Google Pay included) on our website and in the VoyaSIM app; guest checkouts, purchases billed by the App Store or Google Play and the part of an order paid with balance do not earn Voyalty.
• The balance can be applied to future card purchases from VoyaSIM; a minimum amount of each order is always paid by card.
• Voyalty is store credit: it has no cash value and cannot be withdrawn, sold or transferred to another account.
• If an order is refunded, the Voyalty earned from it is removed from your balance.
• A friend's referral code gives a discount on one order per person (account or email address), and the code's owner earns the referral cashback once for each friend.
• We may withhold or remove Voyalty obtained through fraud, abuse or errors, and we may change the Voyalty rate or end the program; balance already earned stays usable for purchases while your account is open.
• The balance is closed together with your account.

How it works in practice is explained on the Voyalty page.

The VoyaSIM name, logo, website, app, illustrations and texts belong to TOORX LTD or our licensors. You may use the Services for your own travel, but you may not copy, modify, sell or redistribute them, use our trademarks without written permission, or try to extract the source code of the website or app except where the law allows it.

To the extent the law allows, we are not liable for:

• coverage, speed or availability of the partner networks, which are outside our control;
• loss of profits, business, data or opportunities, or other indirect or consequential loss;
• events beyond our reasonable control, such as network outages, natural disasters, government action or war.

Our total liability for an order is limited to the amount you paid for it. Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, for fraud, or any other liability that cannot be limited by law.

We work to keep the Services running and the information on plan pages correct, but they are provided "as is" and "as available". Mobile coverage depends on where you are, the network and your device, so we can't promise uninterrupted service, a particular speed or coverage in every place, or that every device works with every plan.

How we collect and use personal information is described in our Privacy Policy, which forms part of these Terms.

We may suspend or close an account, cancel an order or switch off an eSIM if:

• you break these Terms, in particular section 7;
• we reasonably suspect fraud, an unauthorised payment or a chargeback;
• the law or a network operator requires it.

Where we can, we will tell you first and give you the chance to explain. You can stop using the Services and delete your account at any time.

These Terms are governed by the laws of England and Wales. If you are a consumer living elsewhere, you also keep the protection of the mandatory consumer laws of your country of residence. Nothing in these Terms affects your statutory rights.

If something goes wrong, please contact us first at support@voyasim.io. Most problems are solved quickly by email. If we can't agree, the courts of England and Wales have jurisdiction; if you are a consumer, you may also bring a claim in the courts of your country of residence.

Questions about these Terms or an order:

• Email: support@voyasim.io
• Contact form: voyasim.io/contact
• Post: TOORX LTD, 71-75 Shelton Street, London WC2H 9JQ, United Kingdom

If a court finds any part of these Terms invalid or unenforceable, that part is limited or removed as little as necessary, and the rest of the Terms stay in force.

These Terms, our Privacy Policy and the information shown on the plan page and at checkout when you order are the entire agreement between you and us about the Services. If we do not enforce a right straight away, we can still enforce it later.