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HELP

Where is my receipt?

By the VoyaSIM team · Updated October 20, 2026 · 2 min read

Quick answer

Every order gets a confirmation email with the plan, the amount paid and the order number; that email is your receipt. Signed-in customers also see every order under Orders, with the same details. If you need an extra copy or the receipt in a different name, write to support with the order number.

HELP ✈︎ 16Emailat purchase/orderssigned in
Route map
  1. 01 Where to find it
01

Where to find it

  • The confirmation email sent to the checkout address right after payment.
  • Orders in your account lists every purchase, including top-ups and auto top-ups.
  • Business travelers: the amount is in USD; your card statement shows the converted figure for expense claims.
FAQ

Frequently asked questions

Can I get a receipt with my company name?

Email support with the order number and the name and address to show, and we will send it.

VoyaSIM at a glance
  • Coverage: 202 countries and territories, plus regional and global plans.
  • Prices: from $0.50, live from the catalog; fixed-data plans and daily plans.
  • Data: fixed plans from 100 MB to 100 GB for 3 to 365 days; daily plans from 300 MB to 10 GB a day, for 1 to 30 days.
  • Validity: starts at the first connection in the destination, not at purchase.
  • Data only: no phone number, calls or SMS; your own SIM keeps your number and WhatsApp.
  • Networks: local partner carriers in every country; each plan page shows whether they offer 3G, 4G or 5G.
  • Hotspot and tethering: allowed on every plan.
  • Phones: any eSIM-compatible, carrier-unlocked phone (dial *#06#: an EID number means eSIM support).
  • Top-ups: most plans can be topped up from My eSIMs, and an optional auto top-up adds data before it runs out.
  • Refunds: in full within 30 days of purchase if the eSIM was never activated.
  • Support: by email at support@voyasim.io, answered within 24 hours.
  • Company: VoyaSIM (voyasim.io) is run by TOORX LTD, London, UK, company number 14077112.

Written by the VoyaSIM team — we run a travel eSIM store covering 200+ countries, and guides like this one are how we answer the questions our support inbox sees every day. Last fact-check: October 20, 2026.

Keep reading

HELPWhat is an eSIM, and how does a travel eSIM work?

An eSIM is a SIM built into the phone, installed by scanning a QR code. How a VoyaSIM travel eSIM adds prepaid data next to your own SIM.

HELPIs my phone eSIM compatible?

iPhone XS, XR and newer, Pixel 3 and newer, Galaxy S20 and newer, plus the carrier-lock check that catches most problems before you buy.

HELPHow do I install and activate an eSIM on iPhone?

Settings → Cellular → Add eSIM, scan the QR code, label the line and set data roaming for the trip. Two minutes, over Wi-Fi.

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