01When does my Ukraine plan start?
At the first connection to a network in Ukraine, not when you buy or install it. Install at home over Wi‑Fi; the days start counting when you land.

Your phone connects to the strongest of these automatically and can switch between them as you move. Speeds shown are the maximum the network offers; your phone and location decide what you actually get.
Multi-country plans with Ukraine coverage, for trips that cross borders. Smallest first; Global covers the rest.
At the first connection to a network in Ukraine, not when you buy or install it. Install at home over Wi‑Fi; the days start counting when you land.
The QR code arrives by email within minutes of payment. iPhone: Settings → Cellular → Add eSIM and scan it. Android: Settings → Network & Internet → SIMs → Add eSIM. It takes about two minutes; the help center has the step-by-step version.
Yes. The eSIM carries data only and works next to your own SIM, so your number, WhatsApp, iMessage and banking apps keep working. Switch data roaming off on your home SIM so it never bills you abroad.
Yes, if the phone supports eSIM and is carrier-unlocked. Dial *#06#: if an EID number appears, it supports eSIM. iPhone XS, XR and newer, Google Pixel 3 and newer and recent Samsung Galaxy phones all do; the help center has the full check.
Yes. Every plan allows personal hotspot and tethering, so a laptop or a travel companion's phone can share the eSIM's data. Shared use counts against the same allowance.
Every Ukraine plan can be topped up from My eSIMs in a minute. An optional auto top-up refills fixed plans at 90% used and adds days to daily plans before they end.
Yes, in full within 30 days of purchase, as long as the eSIM was never activated. A technical problem that stops activation is refunded too; write to support with your order number.
Write to support@voyasim.io or use the chat on the site. A person replies within 24 hours, in English.
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